We ship orders with the following courier services:
- Canada Post
Flat FeeWe charge a flat shipping fee of $9.00 for all orders. Additional cost may be added to orders shipped to rural or inaccessible areas or rush orders which require faster shipping. The customer will be informed of any additional shipping cost before payment is processed.
Store PickupsWe are NOT a retail store. For any store pickup or orders not placed online, please contact us first to arrange a pickup time and to ensure that the item is in stock and available to be collected. There is no shipping charge for store pickup orders. Please note that store pickup is not available for any LaCie order.
Warranty and ReturnsAll Remanufactured or Generic toner cartridges are under warranty for one full year from date of original purchase. This warranty covers any defect in material quality or workmanship. Any misuse or tampering of the product will void the warranty. OEM (Original Equipment Manufacturer) warrantees are offered by the original manufacturer, not Carbon Copy Laser. Please contact the original manufacturer if any warranty issues arise.
Due to the nature of our online site, and the products listed, we Carbon Copy Laser have a strict return policy for any product. No product shall be able to be returned for a like item, or for a cash refund. A store credit will be applied to your account. A restocking fee of 25% will be charged on returns that are not warranty related.
No returns on any OEM Xerox product (as per our Xerox distributor). No returns on certain legacy product (as per our distributor). The customer will be informed before payment is processed on any non-returnable items. All shipping costs will be the responsibility of the customer.
An RMA number must be requested before any item is returned to Carbon Copy Laser. Only returns with a valid RMA number will be accepted.